Will the doctor come to our house. My wife is bed ridden, a nurse came yesterday to change the catheter. This was not (2025)

Good morning! This is Dr. **** from JustAnswer. How are you today? I hope you're doing well. I'm here to assist you with your questions.

Customer

I'm doing okay, doctor. We started filling out a form and were initially looking for Dr. ****, but somehow we ended up with you. My wife has had a fall and was taken to the hospital due to a serious condition called stenosis.

I see. That sounds concerning.

Customer

Yes, it is. She has very brittle and narrow bones. She fell out of bed and hit her head on the dresser, which also caused her neck to be pushed into her shoulders. The paramedics rushed her to the hospital, where the surgeon removed six inches of bone from her neck and inserted a titanium rod. Now, she is bedridden and was initially completely paralyzed.

That sounds quite serious.

Customer

It is. Her right arm has regained some movement; she can lift it at the shoulder and point it straight up. However, her left arm is still not doing well, and we're working on that.

Understood.

Customer

We have personal support workers coming in to help her with cleaning and care. Initially, they came four times a day, but now it's down to three. A nurse visits every two days to change her bandages for bed sores and to manage her catheter.

Okay.

Customer

Here's the issue: the nurse came yesterday to change the catheter, but it didn't work. The catheter isn't draining any urine into the bag, and everything is leaking into the diaper she's wearing.

I understand the situation.

Customer

We need a doctor to come and properly reinsert the catheter.

In this case, you should reach out to her primary care doctor or GP, who can arrange for home care. Alternatively, you may need to contact the hospital where she was treated, as they might have staff available to assist at home. JustAnswer provides medical advice but does not offer direct patient care, so we cannot come to your home to change the catheter.

Customer

Okay, I understand.

Customer

When I first started typing, the representative I spoke with mentioned that a doctor would come to our house to help my wife. But now I see that's not accurate.

That's correct. It's crucial to contact the hospital as soon as possible because there is a risk of skin infections or even chest infections if the catheter isn't properly inserted. If you can't reach anyone, you may need to call an ambulance to take her back to the hospital for immediate attention. Time is critical here; she shouldn't wait longer than a day.

Customer

Alright, I will call an ambulance to take her to the hospital for this issue. Or perhaps we can have a doctor come to our home.

That sounds like a good plan. Please contact them first to see what they recommend. Either way, it needs to be addressed today.

Customer

Why can't I have a doctor come to our home?

Customer

This service is only for advice, not for sending a doctor to us. The previous representative misled us.

I understand your frustration. It was a pleasure speaking with you, and I hope your wife recovers quickly. If you have any further questions, feel free to ask. Remember, for any direct care, you will need to contact a local doctor.

Customer

Thank you for your help so far.

You're welcome! Best of luck with everything.

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“I had a resolution within 15 minutes”

— Erin, JustAnswer customer

“I had a resolution within 15 minutes”

— Erin, JustAnswer customer