Contact Us - Mercari: Your Marketplace (2025)

FAQs

How do I speak to a live person at Mercari? ›

If you have any questions or requests, please contact us in our Help Center within the mobile app or website or directly at contact-us@mercari.com.

Why do I need to verify my phone number? We ask users to verify their account with an SMS code to make sure only the account owner can log in. If your device is unable to receive text messages, you can also request to receive your verification code through a phone call.

A buyer can message a seller about an item listing, make an offer, and/or communicate about a purchase. To communicate with a seller, view an item and tap “Message seller” to open the chat window. If you receive a message, you'll be notified in the message center.

How To Identify Mercari Scams. Be wary of listings offering high-value items at incredibly low prices; they might be scams aiming to lure buyers with unrealistically good deals. Watch out for blurry or unclear images in listings. Legitimate sellers usually provide clear and detailed photos of their products.

Mercari has strategies to ensure normal items are safely delivered to the buyer, but in the event that a user purchases counterfeit or defective goods, they are also eligible for a return or compensation.

When you're selling on Mercari, it's important to take precautions to avoid scams. One way to do this is to take a video of yourself packaging and shipping the product. This will serve as proof that you shipped the item and that it was in the condition that you described.

Kouzoh, Inc. (currently Mercari, Inc.) was founded by Shintaro Yamada, a Japanese serial entrepreneur in February 2013, and the Mercari app was launched for iOS and Android devices in July of that same year. Within a year of its release, Mercari had accumulated over one million individual listings on its platform.

Next, Mercari will consider your request and let you know if the Seller is willing to cancel the offer within 24 hours. After that, you have to wait for 24 hours; if the Seller agrees to cancel or doesn't respond for 24 hours, you will get the refund.

Why do I need to provide my Tax Identification Number? Mercari requires tax identification numbers to verify that the owner of the Mercari account matches the information on record with the IRS and applicable state taxing authorities.

How to verify phone number Mercari? ›

To verify your phone number, just enter your phone number during the signup process or go to Profile > Trust & Verification > Phone Number. You'll receive an automated message with a 4-digit verification code.

Tips for a smooth in-person pickup:

Communicate on Mercari: Coordinate with the seller in the Mercari app. Use ID cues: Tell the seller how to identify you by a shirt color or car make. Ask the seller to provide you with a cue, too! Set a specific time: Inform the seller you'll only be available at a specific time (vs.

Deciding which selling platform is the best depends on the items you sell, the startup prices, and the demographic audience. Is Mercari safer than eBay? Both eCommerce platforms are legitimate and reliable.

Mercari takes around 10% of the listing price (excluding shipping) and a processing fee of 2.9% + $0.30.

The best sellers on Poshmark are generally products from big brands; while you may be able to sell a generic pair of jeans, you probably won't be making big money. In contrast, Mercari is more like an upmarket garage sale. The platform lets you sell almost anything, from collectibles to beauty products.

Enter your complete number or recovery email address and click on the send button5. Open your mobile phone or recovery email address and copy the received code and enter it into the verification box. (Google may ask another questions to further verify your account.

Is Mercari a Legit Site? The online marketplace has been in business since 2014 and has an A rating by the Better Business Bureau. On Mercari, buyers and sellers are real people, not just retailers or salespeople working with larger organizations to make money.